Report an issue

Echo is made by a small team. A clear report from you is often the whole difference between a bug we can fix this week and one we never reproduce.

What to send

1. What you were doing when it happened.
2. What you expected, and what happened instead.
3. A screenshot or a screen recording, if you can.
4. Your iPhone model and iOS version — iOS Settings, General, About.
5. The Echo version, shown at the bottom of Echo Settings.

What not to send

Please do not send personal photos or the contents of your journal. We do not need them to fix a bug, and we would rather not have them. A screenshot with the private parts cropped out is enough.

Where to send it

Email us, and we read every message: support@iammara.com.

If the issue is about a payment, Apple holds the transaction and can act on it faster than we can. Use Apple's Report a Problem page for refunds and billing.